Data Deletion

1. What this page covers

This data deletion process applies to all data we hold about you, including:

• Your HW Portal account, including login credentials, profile information, and organisation membership
• Access tokens for connected Meta (Facebook and Instagram) accounts
• Content you have uploaded or created through the Portal, including draft posts, approved posts, scheduled posts, and any media files
• Messages, feedback, and comments exchanged through the Portal
• Billing records (note: certain records may be retained for the period required by Australian tax and accounting law)
• Communications and enquiry data from our website contact forms

2. How to request deletion

To request deletion of your data, send an email to hello@hummingweb.com.au with the following:

1. Subject line: “Data Deletion Request”
2. The email address associated with your HW Portal account or enquiry
3. The business or organisation name (if applicable) so we can identify the right account
4. Any additional context — for example, whether you want a partial deletion (e.g. just disconnecting a connected account) or full account deletion

We will reply to confirm receipt within 5 business days and to verify the request comes from the account holder.

3. What we’ll delete and when

After we verify the request, the following will happen:

• Within 7 days: Your account will be deactivated. You will no longer be able to log in or access the Portal. Access tokens for Meta connections will be revoked and deleted, ending our access to your Facebook Pages and Instagram accounts.
• Within 30 days: All personal data, content, messages, and feedback you have created will be permanently deleted from our active production systems.
• Within 90 days: Backup copies of your data (which exist for disaster recovery purposes) will roll over and be overwritten as part of our normal backup rotation.

Once data is deleted, it cannot be recovered.

4. Content published to third-party platforms

Content that has already been published to your connected Facebook Pages or Instagram accounts lives on those platforms, not on our servers. Deleting your HW Portal account will not automatically remove that content from Meta. To remove published posts, you can either:

• Delete the posts directly from Facebook and Instagram using the native apps or business tools
• Ask us to delete a list of specific posts before your account is closed — include the post URLs in your deletion request

5. Data we may retain

We may retain limited information after deletion where required by law or for legitimate business purposes, including:

• Invoices, payment records, and tax records (retained for 7 years per Australian Taxation Office requirements)
• Records required to resolve disputes, enforce agreements, or comply with legal obligations
• Anonymised or aggregated analytics data that cannot be linked back to you

Where data is retained, it is held securely and accessed only for the specific purpose that justified retention.

6. Revoking Meta access without deleting your account

If you want to disconnect your Facebook or Instagram from the HW Portal without deleting your whole account, you have two options:

1. From within HW Portal: Go to Settings → Integrations and click “Disconnect” next to the platform you want to remove. The stored token is deleted promptly (within 7 days).
2. From within Meta: Go to Meta Business Settings → Business Integrations, find “HW Portal”, and click “Remove”. Meta will revoke our access on their side immediately.

7. Questions or concerns

If you have any questions about this deletion process or our data practices generally, please review our Privacy Policy or contact us directly. If you are not satisfied with our response to a deletion request, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.